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Policies
Shipping & Delivery
Orders Submitted Via ListBuilder
For any orders containing Scholastic Library Publishing titles in RLB bindings or Weston Woods multimedia titles submitted via our ListBuilder website shipping and handling is free.
A 9% shipping and handling charge applies to orders containing paperbacks titles, paperback collections or instructional programs that are submitted via the ListBuilder website.
If an order is mixed between classroom products and library products the shipping and handling will only be charged on the amount not eligible for free shipping (Classroom products).
Orders Submitted Via Phone, Fax, Mail
For Library products on orders NOT submitted through the ListBuilder site, if the order exceeds $999 net then shipping and handling will also be free. For orders less than $999, there will be a 9% shipping and handling charge.
There will also be a 9% shipping and handling fee charged for Classroom paperback orders (including collections and instructional programs) not submitted via the ListBuilder regardless of the order amount.
The delivery of all in-stock products (excluding standing order plans) can be expected within two weeks of our receipt of your order. For titles requiring library or classroom processing, please allow 4 to 6 weeks for delivery.
About International Shipping
Library Processing
We are pleased to offer library automation services for your library's specific needs. We supply full library processing. If you would like this service, please complete the information on the library specification form, accessible online from your
List Details
screen or in
My Account.
It is important that this information be completed so we can assure accurate processing to the individual specifications of your library, i.e. specific barcode numbers, type of system, symbology, type of computer, disk size, etc. Processed books are not returnable if they have been processed according to your specifications.
Managing Library Processing Specifications
Invoicing
Once your order has been processed, an invoice will be generated and sent to you. The invoice reflects the amount owed for only those items shipped to you. You will also receive a monthly statement, showing any transactions that occurred during the month. The statement will also reflect your current balance due. When remitting payment, please include the invoice numbers.
Other Payment Plans
Other payment plans are available; please contact your sales representative or customer service for further information.
How To Return An Item
YOU MUST CALL FOR AUTHORIZATION BEFORE RETURNING ANY MERCHANDISE. Please make sure that you have your P.O. number and/or reference or invoice number at hand, and that the merchandise is in salable condition. Call our Customer Service Department to notify them that you would like to make a return. At that time, our Customer Service Representative will inform you about our return procedures.
Quality & Service Guarantee
We are completely committed to quality—not only in merchandise, but also in service. Furthermore, we are committed to your satisfaction. If not completely satisfied, please feel free to request an exchange or a refund by calling our Customer Service Department at (800) 621-1115 or send a fax to (866) 783-4361.
International Customers
Damaged Merchandise
If your order is damaged in any way, save the original packing materials, obtain your P.O. number and/or our reference number or invoice number, and call our Customer Service Department.
International Customers
Errors
Errors in product descriptions, prices, or typographical errors are subject to correction.
Federal Government
Pricing
Grolier offers special pricing to the General Services Administration
(Contract #GS-14F-8002A). For a list of GSA prices, please call our Customer
Service Department.
New York State
Textbook Law (NYSTL), New York State Software Law (NYSSL) and
New York State Contract Numbers
For your convenience, the New York contract numbers and vendor codes
for all Scholastic Library Publishing products are as follows. Please
reference the appropriate contract number(s) on your orders.
- NYSTL Children's Press® & Franklin
Watts®
7000473, Vendor GRO-012
- NYSTL Grolier
7000230, Vendor GRO-010
- NYSSL (Software and Online) for Grolier
Online®
1A65009, Vendor GRO-010
- New York City School Library
Contract for Grolier
6300436, Vendor GRO-010
- New York State Contract for all
Scholastic Library Publishing imprints
PO52534
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